Privacy Policy

Havens Injury Law, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and share data when you opt into our text messaging service.

  • Information We Collect: We collect personal information you provide, such as your name, mobile phone number, and any message content or consent records (timestamps and opt-in method) gathered during legal intake or communication.

  • How We Use Your Information: We use your mobile number and data exclusively to communicate about your legal matter, appointments, case updates, court reminders, and billing/invoice notifications.

  • Strict No-Sharing Policy: No mobile information or opt-in consent data will be shared with third parties or affiliates for marketing or promotional purposes. Information is shared only with our text platform service providers (e.g., RingCentral) strictly for message delivery.

  • Data Security: We safeguard your data using administrative, technical, and physical security controls. All SMS communications remain confidential and subject to attorney-client privilege where applicable.

  • Changes to Policy: We may update this policy periodically. Changes take effect immediately upon posting to our website.

SMS Terms and Conditions

By opting into text messages from Havens Injury Law, Inc., you agree to these operational terms:

  • Program Description: We use SMS to send transactional and operational updates regarding your legal services, consultations, document requests, and scheduling reminders. Messages do not contain marketing.

  • Opt-In Consent: You opt in by providing your mobile number during phone or in-person intake, submitting an online contact form, or texting a keyword. Consent for SMS is not a condition of purchasing or receiving legal representation.

  • Message Frequency: Message frequency varies based on the active status of your legal case and communication needs (typically 1 to 5 messages per week/day depending on active events).

  • Cost / Rates: Standard message and data rates may apply depending on your mobile carrier and wireless plan.

  • Opt-Out Instructions: You can cancel or stop the SMS service at any time. Reply STOP to any message from us. You will receive a single opt-out confirmation text, after which no further text messages will be sent to your number.

  • Help & Support: For assistance or questions, reply HELP to any message, or contact our office directly at (619) 730-1339 or info@havensinjurylaw.com.

  • Carrier Liability: Carriers (e.g., AT&T, Verizon, T-Mobile) are not liable for delayed or undelivered messages.